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38 Words That Give MSPs A Boost In Data Breach Cases

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Wade Tyler Millward, CRN After an MSP lists all vendors, vendor services agreements and privacy policies, attorney Rob Scott tells MSPs to add these 38 words: ‘Under no circumstances will the customer attempt to hold...

Mastering MSAs and SLAs

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James Gaskin, Channel Pro Network A comprehensive MSA will protect your MSP business by laying out the ground rules for a customer partnership, while an SLA establishes the operational and transactional details. Request A Consultation

Products Liability and Kaseya’s Ransomware Attack

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The recent ransomware attack involving Kaseya’s VSA product has left managed service providers (“MSPs”) and end users evaluating what, if any, legal recourse they may have against Kaseya. The onerous limitations of liability provisions and...

Kaseya Ransomware Attack: Does Negligence in Security Affect Liability?

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Kaseya, a large technology solutions company, recently reported that its on-premises VSA product was the “victim of a sophisticated cyberattack.” (See generally, Kaseya’s announcements here). Specifically, third-parties were able to access computer endpoints using Kaseya’s...

MSP Registration – A new Era for Managed Service Providers

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Written by Charles Weaver, co-founder of MSPAlliance MSP registration is finally here. We’ve been talking about this for a long time, and it’s finally here. MSPAlliance has encouraged discussion within our professional community for many...