Negotiating Contracts: 12 Key Terms in Negotiating a Software as a Service or Cloud Service Agreement

Stephen F. Pinson, The Licensing Journal, June/July 2017

Software as a Service and Cloud Service offerings have become ubiquitous digital platforms for many enterprises and small businesses in their quests to provide a single unified platform to their employees and customers. Providers offering Software as a Service and Cloud Services allow end users to access software and infrastructure remotely from any location and storing data with a provider. Because of the risks associated with storing data in the cloud and the need for uninterrupted access to the data, businesses want to be sure that they understand their requirements when entering into a cloud service agreement with a provider. The following are suggested requirements when negotiating Software as a Service or Cloud Service agreement (these are not in any particular order).