Restructuring MSP Contracts for Recurring Revenue

Rob Scott  Comments (0)
A Blueprint for Value Creation Over the years, Managed Service Providers (MSPs) have understood the critical role that recurring revenue plays in their enterprise value growth. Traditionally, hardware sales and projects offered short-term financial boosts but added little......

Why MSPs Need Dynamic Contract Updates

Rob Scott  Comments (0)
Introducing Monjur's Contracts-as-Service with Vendor Risk Mitigation The digital landscape is constantly evolving, and businesses need to keep pace. Nowhere is this truer than in the world of Managed Service Providers (MSPs). Not only do MSPs need to stay abreast of tech......

Insurance Obligations and Limitation of Liability in MSAs

Rob Scott  Comments (0)
Master Services Agreements (MSAs) serve as the cornerstone of operational clarity between Managed Service Providers (MSPs) and their clients. This comprehensive guide is intended for MSP owners. We'll clarify the strategic role of insurance and the limitation of liabilit......

How to Navigate the Regulatory Labyrinth as an MSP

Rob Scott  Comments (0)
In the ever-changing landscape of data privacy, staying up-to-date with regulations is not only beneficial—it’s crucial. Managed service providers (MSPs) bear the responsibility of ensuring their practices align with evolving state, federal, and international laws. I......

Non-Hiring Clauses in MSP’s Master Services Agreements

Rob Scott  Comments (0)
When considering your costumer contracts, the gravity of one particular clause in your Master Services Agreements (MSAs) cannot be overstated - the non-hiring clause. Allow me to elucidate why this clause is legally indispensable and how it fortifies the contractual back......

The Importance of Vendor Risk Management

Rob Scott  Comments (0)
Request A Consultation Vendor risk management has become an increasingly important aspect of IT management, especially for MSPs who are trusted by their clients to ensure the safety and security of their systems. This task includes carefully scrutinizing and managing the ......

How MSPs Benefit from Using Browser Wrap Agreements

Rob Scott  Comments (0)
As an MSP, you may be familiar with the challenges of getting clients to sign contracts and other legal agreements. One of the key strategies for streamlining customer contracting is the use of browser wrap agreements.  Once your client signs the initial agreement, it a......

How MSPs Can Manage Vendor Risk

Rob Scott  Comments (0)
As a Managed Service Provider (MSP), managing vendor risks is a critical aspect of your job. Your clients rely on you to ensure that their IT systems are secure and running smoothly, which means you must carefully vet and manage the vendors that provide the software, har......

How MSPs Can Avoid Uncovered Claims

Rob Scott  Comments (0)
Why MSP’s Should Align the Indemnity Section of the MSA with the Wrongful Act Definition in the Insurance Policy When entering into an IT services contract, it's important to make sure that the indemnity provision in the contract aligns with the definition of a wron......

Why MSPS Need Their Own Data Processing Agreements

Rob Scott  Comments (0)
Over the past ten years regulation of data privacy and security has proliferated at the international, federal and state levels. Several industry-based federal regulations have been developed such as HIPAA for healthcare and GLBA for financial services. Other geographica......

Is It Time to Tear Up Your MSP Agreement?

Rob Scott  Comments (0)
You offer your clients managed services that help them run and grow their business empires, but is it time for you to tear up your MSP agreement? In this moment in time when everything about business – and our lives – seems to be in flux, this is an important questio......

How to Recover Early Termination Fees For Managed Services

Rob Scott  Comments (0)
IT service providers that include early termination fees in their contracts must decide if they want to seek reimbursement when a customer terminates a contract early. MSPs find themselves asking: Is anything owed? Can I collect? What is the cost? Here are key points to cons......

Termination Clauses in IT Managed Services Contracts

Rob Scott  Comments (0)
Monthly recurring revenue and multi-year contracts have been the driving force behind managed services for years. They have been the basis for the tremendous growth in managed services over the years. The length of the term of a service agreement is very important as ......

Risk Balancing Provisions in in Managed Services Contracts

Rob Scott  Comments (0)
The risks for Managed Service Providers are constantly evolving. New cyber threats and regulatory compliance requirements present significant challenges for MSPs. The most important way to mitigate privacy and security risks for Managed Service Providers is by including ......

Managing Risk in Managed Services

Rob Scott  Comments (0)
Risk Considerations for Managed Services This past week I had the opportunity to present on the topic of managing risk in managed services to the OTX Roundtable.  I want the thank the OTX Roundtable and Mark Jennings in particular for inviting me to speak.  What follo......

Top Tips for Improving Outcomes for IT Transactions

Christopher Barnett  Comments (0)
Negotiating with software, SaaS and hosting vendors is a leverage game. Market leaders like Microsoft, Oracle, IBM, Adobe and SAP know this. Those vendors have structured their sales processes to maximize their ability to exert control over the negotiations framework and......