Legal Tech Podcast Episodes

When Security Vendors Get it Wrong

When Security Vendors Get it Wrong

MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What do MSP platform company contracts say? Public Policy issues with limitation of liability clauses MSP Zone Guest: Rob Scott, Scott & Scott LLP

00:00 0 28:35

    Additional Technology Law Podcasts


    Managed Services Insurance: Everything You Need to Know

    Managed Services Insurance: Everything You Need to Know

    Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your ...

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    00:00 0 30:58

    Cyber Insurance Claims - What you need to know

    Cyber Insurance Claims - What you need to know

    Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to ...

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    00:00 0 27:02

    Advice on Negotiating with Vendors

    Advice on Negotiating with Vendors

    MSPs are going through interesting times, particularly when it comes to their relationship with vendors. If you are an MSP (new or old) and need so...

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    00:00 0 33:39

    Is it Smart to Private Label Your Services as an MSP?

    Is it Smart to Private Label Your Services as an MSP?

    Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the change...

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    00:00 0 28:23

    Are Managed Services Clients on a Collision Course with Vendors?

    Are Managed Services Clients on a Collision Course with Vendors?

    Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on ...

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    00:00 0 30:47

    Death of Pay as You Go?

    Death of Pay as You Go?

    MSPs are facing increased pressure by some vendors who are requiring minimum recurring revenue levels in order to add new services, such as securit...

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    00:00 0 26:28

    Vendor Supply Chain Data Breaches - What Should You Do?

    Vendor Supply Chain Data Breaches - What Should You Do?

    What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the ...

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    00:00 0 33:11

    Is your MSP Business Plan Still Relevant?

    Is your MSP Business Plan Still Relevant?

    Does the MSP business model you are operating under still make sense? Is it still relevant to your clients? MSP Zone Guest: Rob Scott, Scott &...

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    00:00 0 28:46

    Securing the MSP Supply Chain

    Securing the MSP Supply Chain

    The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, howeve...

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    00:00 0 27:25

    2020 Managed Services Year in Review

    2020 Managed Services Year in Review

    2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this ...

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    00:00 0 32:03

    Current Best Practices in Managed Service Contracts

    Current Best Practices in Managed Service Contracts

    Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, a...

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    00:00 0 31:05

    Can you Resell Managed Services?

    Can you Resell Managed Services?

    Is the MSP profession ready for the channel? Of course it is, you might say. But, we are talking about the reselling of managed services as a chann...

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    00:00 0 21:41

    Managed Services Has Bright Future, Regardless of Political Outcomes

    Managed Services Has Bright Future, Regardless of Political Outcomes

    When many people are uncertain about the outcome of the recent political elections, there is some certainty in the world. Specifically, there is so...

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    00:00 0 24:40

    The MSP Standard of Care

    The MSP Standard of Care

    Is there an MSP standard of care? Standards of care exist in other professions like medical, legal, etc. But, do they exist in the managed services...

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    00:00 0 30:19

    OFAC Guidance on Ransomware Payments

    OFAC Guidance on Ransomware Payments

    The US Treasury Department's Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making rans...

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    00:00 0 26:13

    Are MSPs Responsible for their Vendors?

    Are MSPs Responsible for their Vendors?

    MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their c...

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    00:00 0 33:45

    Safe Cyber Hygiene Through Managed Services Contracts

    Safe Cyber Hygiene Through Managed Services Contracts

    How do you achieve safe cyber hygiene with your managed services customers. How about your contracts?  Managed services contracts are one of sev...

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    00:00 0 33:12

    Understanding the Difference Between Security and Privacy Incidents

    Understanding the Difference Between Security and Privacy Incidents

    Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the dis...

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    00:00 0 27:56

    Negotiating Public Cloud Agreements

    Negotiating Public Cloud Agreements

    Most MSPs use at least 1 public cloud to deliver their managed services. Increase security, flexibility, and scalability are all features driving m...

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    00:00 0 30:47

    RMM Legal Agreements - What MSPs Need to Know

    RMM Legal Agreements - What MSPs Need to Know

    MSP platform vendors have undergone a lot of change in the last few years. The same is true with their partner agreements. But, are these agreement...

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    00:00 0 25:36

    Legal Tips for Dealing with MSP Clients During Pandemic

    Legal Tips for Dealing with MSP Clients During Pandemic

    Free trials, flexible terms, force majeure. What do these terms mean and how should your MSP practice put them into effect? We'll be discussing the...

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    00:00 0 26:56