Legal Tech Podcast Episodes

Setting up Your Managed Services Portfolio

Setting up Your Managed Services Portfolio

There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business.

Summary:

Why is a service catalog important?

Managed Services are not consulting services

Precise service offerings are easier to communicate in a service agreement

00:00 0 30:07

Additional Technology Law Podcasts


Cyber Insurance Missteps Into Managed Services

Cyber Insurance Missteps Into Managed Services

Cyber insurance has become critically important to our modern business operations. For MSPs, the role of cyber insurance is especially important, b...

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MSP Weekly Round Up

MSP Weekly Round Up

MSPAlliance CEO, Charles Weaver, and Managing Partner at Scott & Scott LLP, Rob Scott - IP Attorney sit down for a chat.

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The Armchair Cybersecurity “Expert”

The Armchair Cybersecurity “Expert”

The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurit...

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MSP Contract Negotiation Series: Data Processing

MSP Contract Negotiation Series: Data Processing

Data processing is an important element of any managed services agreement. The handling of data belonging to clients has never been more critical t...

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MSP Contract Negotiation Series - Limitation of Liability & Indemnification

MSP Contract Negotiation Series - Limitation of Liability & Indemnification

MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Re...

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MSP Contract Negotiations Series - Termination Clauses

MSP Contract Negotiations Series - Termination Clauses

MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Re...

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Changing Legal Landscape for Managed Service Providers

Changing Legal Landscape for Managed Service Providers

It has been several years since GDPR went into effect and it has had an impact on MSPs and clients alike. Today, many more laws are being and have ...

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00:00 0 31:51

Do You Have Ransomware in Your MSP Agreements?

Do You Have Ransomware in Your MSP Agreements?

Ransomware is a problem for everyone. MSPs fight every day to keep their clients safe from ransomware, and yet, we must plan for the worst case sce...

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00:00 0 37:39

MSP Service Catalogs in the Age of Cloud

MSP Service Catalogs in the Age of Cloud

How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services cata...

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00:00 0 31:19

What MSPs Need to Know about the Kaseya Ransomware Attack

What MSPs Need to Know about the Kaseya Ransomware Attack

An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack.  Highlights:  Breach requirement...

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00:00 0 42:47

Service Guarantees – Should MSPs Use Them?

Service Guarantees – Should MSPs Use Them?

Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should s...

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00:00 0 27:23

Managed Services Insurance: Everything You Need to Know

Managed Services Insurance: Everything You Need to Know

Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your ...

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00:00 0 30:58

When Security Vendors Get it Wrong

When Security Vendors Get it Wrong

MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, wha...

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00:00 0 28:35

Cyber Insurance Claims - What you need to know

Cyber Insurance Claims - What you need to know

Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to ...

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00:00 0 27:02