Legal Tech Podcast Episodes

Managed Services Lessons Learned in 2022

Managed Services Lessons Learned in 2022Weaver Outrage Meter (Low) 2022 began very differently than it ended. The pandemic, global supply chain, cyber-attacks, cyber risk, the economy, MSP talent, and many other areas saw change (good and bad) during the year. This summary of the year 2022 in managed services looks at a variety of areas all related to the global managed services profession and attempts to extract some lessons learned so we can apply them to 2023. MSP Zone Guest: Rob Scott Highlights: Cyber Risk - legal, technical, business, and other MSP business model changes in 2022 Legal updates
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    Cyber Insurance Missteps Into Managed Services

    Cyber Insurance Missteps Into Managed Services

    Cyber insurance has become critically important to our modern business operations. For MSPs, the role of cyber insurance is especially important, b...

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    MSP Weekly Round Up

    MSP Weekly Round Up

    MSPAlliance CEO, Charles Weaver, and Managing Partner at Scott & Scott LLP, Rob Scott - IP Attorney sit down for a chat.

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    The Armchair Cybersecurity “Expert”

    The Armchair Cybersecurity “Expert”

    The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurit...

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    MSP Contract Negotiation Series: Data Processing

    MSP Contract Negotiation Series: Data Processing

    Data processing is an important element of any managed services agreement. The handling of data belonging to clients has never been more critical t...

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    MSP Contract Negotiation Series - Limitation of Liability & Indemnification

    MSP Contract Negotiation Series - Limitation of Liability & Indemnification

    MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Re...

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    MSP Contract Negotiations Series - Termination Clauses

    MSP Contract Negotiations Series - Termination Clauses

    MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Re...

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    Changing Legal Landscape for Managed Service Providers

    Changing Legal Landscape for Managed Service Providers

    It has been several years since GDPR went into effect and it has had an impact on MSPs and clients alike. Today, many more laws are being and have ...

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    Do You Have Ransomware in Your MSP Agreements?

    Do You Have Ransomware in Your MSP Agreements?

    Ransomware is a problem for everyone. MSPs fight every day to keep their clients safe from ransomware, and yet, we must plan for the worst case sce...

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    MSP Service Catalogs in the Age of Cloud

    MSP Service Catalogs in the Age of Cloud

    How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services cata...

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    What MSPs Need to Know about the Kaseya Ransomware Attack

    What MSPs Need to Know about the Kaseya Ransomware Attack

    An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack.  Highlights:  Breach requirements fo...

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    When Security Vendors Get it Wrong

    When Security Vendors Get it Wrong

    MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, wha...

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    Is it Smart to Private Label Your Services as an MSP?

    Is it Smart to Private Label Your Services as an MSP?

    Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the change...

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    Are Managed Services Clients on a Collision Course with Vendors?

    Are Managed Services Clients on a Collision Course with Vendors?

    Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on ...

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    Vendor Supply Chain Data Breaches - What Should You Do?

    Vendor Supply Chain Data Breaches - What Should You Do?

    What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the ...

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    Is your MSP Business Plan Still Relevant?

    Is your MSP Business Plan Still Relevant?

    Does the MSP business model you are operating under still make sense? Is it still relevant to your clients? MSP Zone Guest: Rob Scott, Scott & ...

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    Securing the MSP Supply Chain

    Securing the MSP Supply Chain

    The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, howeve...

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    2020 Managed Services Year in Review

    2020 Managed Services Year in Review

    2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this ...

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    Current Best Practices in Managed Service Contracts

    Current Best Practices in Managed Service Contracts

    Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, a...

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    Can you Resell Managed Services?

    Can you Resell Managed Services?

    Is the MSP profession ready for the channel? Of course it is, you might say. But, we are talking about the reselling of managed services as a chann...

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    Managed Services Has Bright Future, Regardless of Political Outcomes

    Managed Services Has Bright Future, Regardless of Political Outcomes

    When many people are uncertain about the outcome of the recent political elections, there is some certainty in the world. Specifically, there is so...

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    The MSP Standard of Care

    The MSP Standard of Care

    Is there an MSP standard of care? Standards of care exist in other professions like medical, legal, etc. But, do they exist in the managed services...

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    OFAC Guidance on Ransomware Payments

    OFAC Guidance on Ransomware Payments

    The US Treasury Department's Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making rans...

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    Are MSPs Responsible for their Vendors?

    Are MSPs Responsible for their Vendors?

    MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their c...

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    Safe Cyber Hygiene Through Managed Services Contracts

    Safe Cyber Hygiene Through Managed Services Contracts

    How do you achieve safe cyber hygiene with your managed services customers. How about your contracts?  Managed services contracts are one of sever...

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    Understanding the Difference Between Security and Privacy Incidents

    Understanding the Difference Between Security and Privacy Incidents

    Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the dis...

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    Negotiating Public Cloud Agreements

    Negotiating Public Cloud Agreements

    Most MSPs use at least 1 public cloud to deliver their managed services. Increase security, flexibility, and scalability are all features driving m...

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    RMM Legal Agreements - What MSPs Need to Know

    RMM Legal Agreements - What MSPs Need to Know

    MSP platform vendors have undergone a lot of change in the last few years. The same is true with their partner agreements. But, are these agreement...

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    Legal Tips for Dealing with MSP Clients During Pandemic

    Legal Tips for Dealing with MSP Clients During Pandemic

    Free trials, flexible terms, force majeure. What do these terms mean and how should your MSP practice put them into effect? We'll be discussing the...

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    Is it Time to Tear Up Your Master Service Agreement?

    Is it Time to Tear Up Your Master Service Agreement?

    MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have...

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