Current Best Practices in Managed Service Contracts
Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement.
Today's program examines the current best practices as it pertains to how MSPs ought to construct their managed services agreements.
- Term of agreements - Monthly, 1 year, and 3-year options, each offering pricing discounts depending on term
- Cancellation clauses directly impact the term of the agreement.
- Price protections
- Response times vs resolution times
- Insurance - the goal should be a “zero risk” position for the MSP
- Limitation of liability
MSP Zone Guest: Rob Scott of Scott & Scott, LLP
Additional Technology Law Podcasts
Is it Smart to Private Label Your Services as an MSP?
Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the change...
Are Managed Services Clients on a Collision Course with Vendors?
Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on ...
Vendor Supply Chain Data Breaches - What Should You Do?
What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the ...
Managed Services Has Bright Future, Regardless of Political Outcomes
When many people are uncertain about the outcome of the recent political elections, there is some certainty in the world. Specifically, there is so...
Safe Cyber Hygiene Through Managed Services Contracts
How do you achieve safe cyber hygiene with your managed services customers. How about your contracts? Managed services contracts are one of sev...
Understanding the Difference Between Security and Privacy Incidents
Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the dis...
Legal Tips for Dealing with MSP Clients During Pandemic
Free trials, flexible terms, force majeure. What do these terms mean and how should your MSP practice put them into effect? We'll be discussing the...
Is it Time to Tear Up Your Master Service Agreement?
MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have...