Legal Tech Podcast Episodes

Advice on Negotiating with Vendors

Advice on Negotiating with Vendors

MSPs are going through interesting times, particularly when it comes to their relationship with vendors. If you are an MSP (new or old) and need some advice on how to negotiate with your vendors, you've come to the right place.

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Additional Technology Law Podcasts


MSP Contract Negotiations Series - Termination Clauses

MSP Contract Negotiations Series - Termination Clauses

MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Re...

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Changing Legal Landscape for Managed Service Providers

Changing Legal Landscape for Managed Service Providers

It has been several years since GDPR went into effect and it has had an impact on MSPs and clients alike. Today, many more laws are being and have ...

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Do You Have Ransomware in Your MSP Agreements?

Do You Have Ransomware in Your MSP Agreements?

Ransomware is a problem for everyone. MSPs fight every day to keep their clients safe from ransomware, and yet, we must plan for the worst case sce...

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MSP Service Catalogs in the Age of Cloud

MSP Service Catalogs in the Age of Cloud

How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services cata...

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00:00 0 31:19

What MSPs Need to Know about the Kaseya Ransomware Attack

What MSPs Need to Know about the Kaseya Ransomware Attack

An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack.  Highlights:  Breach requirement...

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Service Guarantees – Should MSPs Use Them?

Service Guarantees – Should MSPs Use Them?

Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should s...

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Setting up Your Managed Services Portfolio

Setting up Your Managed Services Portfolio

There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you ca...

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Managed Services Insurance: Everything You Need to Know

Managed Services Insurance: Everything You Need to Know

Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your ...

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When Security Vendors Get it Wrong

When Security Vendors Get it Wrong

MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, wha...

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Cyber Insurance Claims - What you need to know

Cyber Insurance Claims - What you need to know

Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to ...

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00:00 0 27:02

Is it Smart to Private Label Your Services as an MSP?

Is it Smart to Private Label Your Services as an MSP?

Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the change...

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Are Managed Services Clients on a Collision Course with Vendors?

Are Managed Services Clients on a Collision Course with Vendors?

Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on ...

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Death of Pay as You Go?

Death of Pay as You Go?

MSPs are facing increased pressure by some vendors who are requiring minimum recurring revenue levels in order to add new services, such as securit...

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Vendor Supply Chain Data Breaches - What Should You Do?

Vendor Supply Chain Data Breaches - What Should You Do?

What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the ...

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Is your MSP Business Plan Still Relevant?

Is your MSP Business Plan Still Relevant?

Does the MSP business model you are operating under still make sense? Is it still relevant to your clients? MSP Zone Guest: Rob Scott, Scott &...

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00:00 0 28:46

Securing the MSP Supply Chain

Securing the MSP Supply Chain

The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, howeve...

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00:00 0 27:25

2020 Managed Services Year in Review

2020 Managed Services Year in Review

2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this ...

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Current Best Practices in Managed Service Contracts

Current Best Practices in Managed Service Contracts

Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, a...

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Can you Resell Managed Services?

Can you Resell Managed Services?

Is the MSP profession ready for the channel? Of course it is, you might say. But, we are talking about the reselling of managed services as a chann...

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Managed Services Has Bright Future, Regardless of Political Outcomes

Managed Services Has Bright Future, Regardless of Political Outcomes

When many people are uncertain about the outcome of the recent political elections, there is some certainty in the world. Specifically, there is so...

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The MSP Standard of Care

The MSP Standard of Care

Is there an MSP standard of care? Standards of care exist in other professions like medical, legal, etc. But, do they exist in the managed services...

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OFAC Guidance on Ransomware Payments

OFAC Guidance on Ransomware Payments

The US Treasury Department's Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making rans...

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00:00 0 26:13

Are MSPs Responsible for their Vendors?

Are MSPs Responsible for their Vendors?

MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their c...

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00:00 0 33:45

Safe Cyber Hygiene Through Managed Services Contracts

Safe Cyber Hygiene Through Managed Services Contracts

How do you achieve safe cyber hygiene with your managed services customers. How about your contracts?  Managed services contracts are one of sev...

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