Represented national cloud services provider on customer claims related to data loss following failed backups.  Key issue in the case was enforceability of the limitation of liability contained in the cloud services which limited the provider’s liability to six months of subscription fees paid under the contract.  Scott & Scott served as defense counsel was able to successfully settle all claims prior to the commencement of litigation.


Represented international, diversified, global medical device company in negotiating a Statement of Work with Hitachi Consulting for implementation of Oracle software application which was expiring within a few days. Drafted the following documents: letter of agreement and release during negotiations, and letter of intent to extend contract negotiations. Reviewed and negotiated the Statement of Work.


Represented an American multinational food, snack and beverage corporation with a Cloud Service Agreement for Human Resource Management Application with IBM, Corp. Reviewed and negotiated a Cloud Service Agreement, Service Description, Data Security and Privacy (for USA, EU, and Russia), Escrow Terms, Professional Services, Support Services, and Statements of Work (USA). Drafted third party software license warranties and audit clause for client compliance gaps.


Represented a large software company that provides risk management and asset protection software to the automotive and property insurance industries with their cloud service contracting. Reviewed and negotiated a Master Distribution Agreement, Addendum, and Cloud Business Process Services Schedule with Oracle, Corp., an American multinational computer technology corporation that provides cloud service solutions. Negotiated better terms for Limitation of Liability, Indemnification, Audit, Payment, Distribution Rights, Intellectual Property Rights, Insurance, Assignment and other risk transfer terms.


Represented a large community bank with branches all throughout the State of Texas with cloud service contracting. Reviewed a Cloud Customer Agreement with Amazon Web Services. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Assisted California IT Service Provider with customer it’s customer contracts. The Managed Service Provider provides Oracle and VMware solutions and expert support nationwide. Drafted and revised their Master Managed Services Agreement with Indemnity, audit support and other risk transfer provisions.


Represented an American multinational food, snack and beverage corporation with a Cloud Service Agreement for Human Resource Management Application with IBM, Corp. and AVNET, Inc. Reviewed and negotiated a Cloud Service Description, Data Security and Privacy (for USA and Russia), Professional Services, Support Services, and Statements of Work (Russia).


Represented the second-largest office furniture manufacturer in the world in connection with their cloud service contracting. Reviewed and negotiated a Cloud Service Agreement, Service Description, Price Quote, Data Processing Agreement, and Cloud Hosting and Delivery Policies with Oracle, Corp., an American multinational computer technology corporation that provides cloud service solutions. Negotiated better terms for Limitation of Liability, Indemnification, Warranties, Audit, Payment, Intellectual Property Rights, Insurance, Assignment and other risk transfer terms.


Represented a proprietary software company that specializes in insurance software with customer contracting for an insurance provider in the State of Michigan. The client offered an on premise perpetual license platform and sought to move its platform to the cloud while developing new cloud service agreements. Drafted and negotiated Cloud Service Agreement/End User License Agreement, Statement of Services, Data Conversion Services, Support and Service Level Agreement, Gramm-Leach-Bliley Act Addendum (GLBA), Acceptable Use Policy (AUP), and Order Form.


Assisted national economy lodging company with its cloud service contracting.  The company manages over 1,400 economy lodging location throughout the United States, and sought to engage a cloud property management system to managed those locations. Drafted a Software as a Service/Cloud Service Agreement favorable to the clients interest. Drafted ancillary documents such as Statement of Services and Exhibits: Data Conversion Services, Maintenance and Support, and Availability.


Represented secure data center in drafting managed services agreement, service level agreement and project contracts.


Represented a large community bank with branches all throughout the State of Texas with their software license procurement. Reviewed and negotiated an End User License Agreement and Statement of Work with Cylance, Inc., a cyber security software licensing company that protects against hackers. Negotiated better terms for Limitation of Liability, Warranty, Indemnification, Insurance and other risk transfer terms. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Represented a regional New Jersey Managed Service Provider with its contracts. The Managed Service Provider provides IT Support Services for healthcare, financial, insurance companies, and small business. Drafted Master Service Agreement, Managed Service Attachment, and Pricing Addendum, Backup and Data Recovery Service Attachment, Hardware as a Service Attachment, Gramm-Leach-Bliley Act Agreement (GLBA), and Business Associate Agreement (HIPAA).


Represented international, diversified, global medical device company in negotiation of Network Security Company’s Master Service Agreement to provide external and internal penetration testing to the business’ enterprise. Reviewed and negotiated a Proposal, Master Service Agreement, and Statement of Work.


Aided managed service provider offering cloud services in drafting master services agreement, service level agreement and project attachment.


Reviewed the subscription agreement, end user license agreement, perpetual license and support maintenance agreement for IT services firm offering cloud management and data center monitoring.


Negotiated a Florida Managed Service Provider’s customer contract with a marketing firm client. The Managed Service Provider provides IT consulting, business continuity planning, managed services, voice over IP (VoIP), virtualization, e-mail/spam protection, hosted solutions, application and database development, mac support, wireless networking, and security. Reviewed and revised customer’s changes to their Master Services Agreement, Managed Service Attachment, and Pricing and Support Addendum.


Represented a regional North Carolina Managed Service Provider with its customer contracts. The Managed Service Provider provides IT Services, Cloud Services and Disaster Recovery Planning. Drafted Master Service Agreement, Managed Service Attachment, and Pricing Addendum, Backup and Data Recovery Service Attachment, Hosted Application Services, Project Services and Statement of Work, Voice over IP (VoIP) Attachment, and Business Associate Agreement (HIPAA).


Represented national Cloud Services Provider in customer claims for alleged data loss from a failed back up hard-drive. Reviewed and negotiated a Master Service Agreement and Statement of Work with an International Data Recovery Company to investigate the failed hard-drives and to extract data for discovery and litigation purposes.


Represented IT services firm focused on cloud services, dedicated servers, disaster recovery and co-location in drafting master services agreement, service level agreement and short form agreement.


Represented a California Managed Service Provider with their Cloud Service and Managed Service customer contracts. The Managed Service Provider services computers, servers and computer networking equipment. Drafted Cloud Service Attachment and Managed Service Attachment to their Master Service Agreement.


Assisted a Texas Managed Service Provider with revising its customer contracts. The Managed Service Provider provides customized IT services, data protection, disaster recovery services, cloud computing solutions, virtual desktop services, project management, and network management systems. Drafted and revised their Master Service Agreement, Managed Service Attachment, Cloud Services Attachment, Backup and Data Recovery Service Attachment, Un-managed Backup and Data Recovery Services Attachment, Microsoft Service Provider License Agreement (SPLA) language, Professional and Cloud Service Attachment, Waiver of Liability for Destruction of Hard-drive, Incident Response Plan, and Acceptable Use Policy.


Represented cloud services provider in development of template master services agreement, service level agreement, and fee schedules.


Represented a non-profit collaborative health care system which encompasses one of the nation’s largest multi-specialty group practices with negotiating a Proprietary Anesthesia Software Platform from two competing vendors. Reviewed and negotiated a Master Service Agreement, Statement of Work, Exhibits containing Service Level Agreements, Information Security, Information Security, Business Associates Agreements (HIPAA), Travel & Expenses, and Pricing Quotes. Provided vendor contract comparison.


Represented property management company in the negotiation of a cloud services agreement that included a custom development module.


Represented Intellectual Property Law Firm in negotiating a Professional IT Support and Collocation Server Project. Reviewed and negotiated a Project Proposal, Terms and Conditions of Services, and Statement of Work and Deliverables with a Managed Service Provider.


Represented a North Carolina Managed Service Provider with its customer contracts. The Managed Service Provider provides managed services such as Hosted Remote Desktop, Business Class Telephone Services, Hosted PBX, as well as IT consulting to small business clients. Drafted and revised their Hosted Desktop and Application Hosting Services Agreement to include increased protections, such as Early termination penalty, Customer Data definition, Customer Ownership of Data, Law Enforcement provision, Protected Health Information (PHI) provision, Dispute Resolution, Insurance and other provisions. Reviewed Acceptable Use Policy for adequate language for customer cooperation with law enforcement investigations.


Represented national Managed Cloud Services Provider with updating its Terms and Conditions to include greater protective provisions for: Microsoft SPLA language, Regulatory Requirements (such as GLBA, and HIPPA), Support Guidelines, Backup Protocols and Disclaimers, Security, Request to Cooperate, Right to Investigate Anomalies, Limitations, Payment Terms, Refund Policy, Data Retention and Deletion, Warranties, Indemnification, and Limitation of Liability structure.


Represented IT services firm headquartered in the DFW metroplex in drafting master services agreement, service level agreement, privacy addendum, network security incident response plan as well as a privacy policy.


Represented a leading Washington D.C. Managed Service Provider with its customer contacts. The Managed Service Provider provides IT Support Services to Lobby firms and Government organizations. Drafted Master Service Agreement, Managed Service Attachment, and Pricing Addendum.


Assisted Oklahoma Managed Service Provider with its customer contracts. The Managed Service Provider is a leading provider of copier, fax, printer, scanner, document management and information technology solutions to small and medium-sized organizations. Drafted and revised their Master Service Agreement, Managed Service Attachment, Pricing Addendum, Voice over IP (VoIP) Attachment, and Managed Phone Attachment.


Represented an Ohio Managed Service Provider with its customer contracts. The Managed Service Provider provides IT Services, Application Management and Development, Systems Integration, and Networking and Infrastructure. Drafted and revised their Master Service Agreement, Managed Service Attachment, Cloud Services Attachment, Employment Agreement, and Backup and Data Recovery Service Attachment.


Assisted New York Managed Service Provider with its customer contracts. The Managed Service Provider provides IT consulting, infrastructure management, backup and disaster recovery, virtualization, cloud services, e-mail systems, network security, wireless networking, and Voice over IP (VoIP) services. Drafted and revised their Master Services Agreement, Managed Service Attachment, Pricing and Support Addendum, Employee/Independent Contractor Agreement, Privacy Policy, Incident Response Plan, and Short-Form Agreement.


Represented international, diversified, global medical device company in negotiation of a software licensing agreement with Nemaris, Inc. for clinical imaging tool for spinal orthopedic surgeons. Reviewed and negotiated a Master Service Agreement and Statements of Work. Negotiated better terms for the Limitation of Liability, Indemnification, Warranty, Insurance and other risk provisions.


Represented financial services firm in connection with a Subscription Agreement with Forecepoint, a cyber security software that protects against security threats and data breaches. Negotiated better terms for Limitation of Liability and other risk transfer terms. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Represented a Pennsylvania IT Service Provider with its customer contracts. The Managed Service Provider provides IT consulting, application development, data center solutions, customer relationship management (CRM) consulting. Drafted and revised their Master Services Agreement, Managed Service Attachment, Cloud Service Attachment (including Microsoft Service Provider License Agreement language (SPLA)), Support Services Attachment, Statement of Work – Proposal, Statement of Work – Reseller Agreements, and Purchase Order.


Represented a proprietary software company that specializes in insurance software with customer contracting for an insurance provider in the State of Texas. Reviewed and negotiated an End User License Agreement, Maintenance and Support, Affiliates, Security, Escrow Agreement, and Statement of Services and Pricing.


Assisted IT services firm servicing North Dakota and the St. Paul, Minneapolis metropolitan area in drafting a privacy policy, BDR attachment, information security incident response plan and network security plan in addition to a master services agreement and service level agreement.


Represented a multinational information and analytics company based in London with their IT Service Provider contracting by consolidating their agreements with their Service Providers into one master agreement, along with supporting addenda for IT Services that include Software as a Service (SaaS), and Hardware as a Service (HaaS). Drafted a Master Services Agreement, Statement of Work, Work Order Template, Information Security Requirements, Professional/IT Services Addendum, Service Levels, and Escrow Agreement.


Assisted Florida Managed Service Provider with customer contracting. The Managed Service Provider provides IT consulting, and managed backup and recovery. Drafted and revised their Master Services Agreement, Managed Service Attachments (Guest Internet Help Desk, IT Monitoring, Managed IT), Statement of Work, Terms and Conditions, Change Order, and Business Associate Agreement (HIPAA).


Represented international, diversified, global medical device company in negotiation of a software licensing agreement with Box, Inc., a cloud based file sharing platform, where users can share content on any device. Reviewed a Master Service Agreement and Service Level Commitments and Support Services. Drafted better terms for the Limitation of Liability, Warranty, Insurance and other risk provisions. Drafted Patient Data and HIPAA Compliance provision for regulatory compliance purposes.


Drafted necessary client and provider service agreement for IT services firm serving the community healthcare industry.


Represented national Managed Cloud Services Provider with drafting Data Retention and Destruction Policy and Data Destruction Consent Form. Drafted the following documents: Data Retention and Destruction Policy, Data Destruction Consent Form, and sample e-mail notifications to client for destruction of data.


Assisted Texas Managed Service Provider with its customer contracts. The Managed Service Provider provides IT consulting, phones, data backup and disaster recovery, and network security. Drafted and revised their Master Services Agreement, Managed Service Attachments, Project Services Attachment, Pricing Addendum, and Business Associate Agreement (HIPAA).


Represented a large community bank with branches all throughout the State of Texas with software licensing and service contracting. Reviewed and negotiated an General Terms and Conditions Amendment with Proofpoint, Inc., a cyber security software licensing company that protects against hackers for inbound email security, outbound data loss prevention, privacy protection, email encryption, electronic discovery and email archiving. Negotiated better terms for Limitation of Liability, Warranty, Indemnification, Insurance and other risk transfer terms. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Assisted southern California IT services firm serving CPA firms, law firms, and independent hotels in drafting a short form project agreement, employment agreement and insurance application in addition to master services agreement and service level agreement.


Assisted Canadian Managed Service Provider with revising its customer contracts. The Managed Service Provider provides software development, IT consulting, internet hosting, and support and maintenance. Drafted and revised their End User Agreement for cloud services, collocation services, and include Microsoft Service Provider License Agreement (SPLA) language.


Represented a New Jersey/New York Managed Service Provider with their customer contracting with an advertising company. The Managed Service Provider provides managed IT support, hosted voice over IP (VoIP), network security, cloud integration, backup and disaster recovery, IT consulting, cloud services, virtual CIO/CTO, and virtualization. Reviewed and revised customer’s changes to their Managed Services Provider’s Master Services Agreement, Managed Service Attachments, Cloud Service Attachment, Backup and Disaster Recovery Service Attachment, and Pricing Addendum.


Represented a large software company that provides risk management and asset protection software to the automotive and property insurance industries with vendor contracting. Reviewed and negotiated a Master Ordering Agreement Amendment and Statement of Work with Pivotal Software, Inc., a software company that provides agile development services on an open source platform. Negotiated better terms for Limitation of Liability, Indemnification, Insurance, Payment, Deliverables Timeline, Subcontractor Agreement and other risk transfer terms.


Represented Midwest IT services firm serving the healthcare industry and specializing in EMR implementation and data protection.  Drafted master services agreement, service level agreement and project agreement.


Represented Intellectual Property Law Firm in negotiating a Managed Security Service Provider agreement. Reviewed and negotiated a Master Service Agreement with Control Scan, Inc.


Assisted a Texas Managed Service Provider with revising its customer contracts. The Managed Service Provider provides customized IT services, data protection, disaster recovery services, cloud computing solutions, virtual desktop services, project management, and network management systems. Reviewed and revised customer’s Statement of Work and Project Services Agreement.


Assisted financial services firm with with negotiating a Master Service Agreement with Cyveillance, Inc., a cybersecurity monitoring company that monitors the internet for risks such as: information leaks, phishing and malware attacks and other online fraud schemes, sale of stolen credit and debit card numbers, threats to executives and events, counterfeiting, and trademark and brand abuse. Negotiated better terms for Limitation of Liability, Indemnification, Insurance and other risk transfer terms. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Represented international, diversified, global medical device company in negotiation software licensing and service contracting. Reviewed and negotiated a Master Service Agreement and several Statements of Work with Workday, Inc., an enterprise-level software solution for human resource and financial management. Negotiated better terms for Limitation of Liability, Warranty, Insurance, and other risk transfer terms. Negotiated Statement of Work payment terms, deliverables, and other risk provisions related to scope creep.


Represented a Texas Managed Service Provider in connection with its customer contracts. The Managed Service Provider provides customized IT support and outsourcing services, network and cabling, software development, and phone systems consulting and services. Drafted and revised their Master Services Agreement, Managed Service Attachments, and Pricing Addendum.


Represented a proprietary software company that specializes in insurance software with Non-disclosure Agreement with a customer that needed software development analytics. Reviewed and revised a Non-disclosure Agreement for risk provisions.


Represented an international software licensing provider with redrafting their agreements for cloud services, hosting services, and perpetual license models. The international software provider provides asset performance management solutions for mining, oil and gas, utilities, and transportation industries. Drafted and revised their Master Software as a Service Agreement (SaaS), Hosting Agreement, Perpetual License Agreement, Maintenance and Support, Statement of Work, Professional Services, and Order Form.


Represented a National Managed Service Provider in connection with its customer contracts. The Managed Service Provider provides IT consulting, backup and disaster recovery, and security and compliance. Drafted and revised their Master Services Agreement, Managed Service Attachments, Backup and Disaster Recovery Service Attachment, Security Attachment, Pricing Addendum, Employment Agreement, Independent Contractor Agreement, and Short Form Agreement.


Represented a Texas financial services firm in connection with telecommunications and internet provider contract. Reviewed and negotiated a Master Service Agreement and Service Quote. Negotiated better terms for Limitation of Liability, Service Level and Uptime, Service Credits, Service Interruptions, Insurance, and other provisions.


Assisted International Managed Service Provider with customer contracting. The Managed Service Provider provides protected e-mail services and requested assistance with drafting Business Associate Agreements for regulated entities. Drafted and revised their Master Services Agreement, Pricing Addendum, Business Associate Agreement (HIPAA) for End Users, and Business Associate Agreement (HIPAA) for Resellers.


Represented a North Dakota Managed Service Provider with their contracting. The Managed Service Provider provides IT consulting, cloud services, custom applications, hosted voice phone systems, managed network services, network infrastructure, security, and managed services and help desk. Drafted and revised their Master Services Agreement, Managed Service Attachments, Cloud Service Attachment, Application Development Services Attachment, Project Services Attachment, Security Services Attachment, Voice over IP and Collaboration Services Attachment, Pricing Addendum, Gramm-Leach-Bliley Act Agreement (GLBA), Business Associate Agreement (HIPAA).


Represented an integrated design firm with offices across California and Texas with their vendor software licensing review. Reviewed and negotiated a Master Subscription Agreement with Payscale, Inc., a company that provides a cloud based platform for salary, benefits, and compensation software for individuals and business customers. Negotiated better terms for Limitation of Liability, Warranty, Indemnification, Data Security, Insurance, and other risk transfer terms.


Represented a New York Managed Service Provider in connection with contract negotiations with manufacturing client. The Managed Service Provider provides IT consulting, infrastructure management, backup and disaster recovery, virtualization, cloud services, e-mail systems, network security, wireless networking, and Voice over IP (VoIP) services. Reviewed and revised customer’s changes to their Master Services Agreement, Managed Service Attachment, and Pricing and Support Addendum.


Represented a community bank in connection with End User License Agreement with Sophos, a cybersecurity software and hardware company that protects against hackers. Negotiated better terms for Limitation of Liability and other risk transfer terms. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Assisted a global supplier of paints, coatings, specialty materials, and fiberglass with its software licensing contracting as it migrated from on premise perpetual licenses platform to cloud platform, retiring older software licenses. Reviewed and negotiated a Cloud Service Agreement Amendment with SAP, SE, a German multinational software corporation that makes enterprise software to manage business operations and customer relations. This migration posed several problems internally for SAP regarding tracking the licenses, as well as terminating maintenance and support over several different time periods. During the negotiations of this amendment, we were able to negotiate and accomplish the following: Perpetual License Assurance, Notice Period Waiver, Mutually Agreeable Amendment to Support, Transfer Software Licenses, Annual Software Support Fee, New License Agreement, New License Agreement Additional Terms, Perpetual Software License Restrictions, Terminating Support and Pro-rata Refund, and No Software License Audit.


Assisted Florida Managed Service Provider with its customer contracts. The Managed Service Provider provides IT consulting, business continuity planning, managed services, voice over IP (VoIP), virtualization, e-mail/spam protection, hosted solutions, application and database development, mac support, wireless networking, and security. Drafted and revised their Master Managed Services Agreement, Hosting Attachment, and Pricing Addendum.


Represented a proprietary software company that specializes in insurance software with customer contracting for an insurance provider in the State of Michigan. The client offered an on premise perpetual license platform and sought to move its platform to the cloud while developing new cloud service agreements. Drafted and negotiated Cloud Service Agreement, Statement of Services, Support and Service Level Agreement, Gramm-Leach-Bliley Act Addendum (GLBA), Acceptable Use Policy (AUP), and Order Form.


Drafted master services agreement, service level agreement and project amendment for IT services firm offering telecommunications, computer networks and ebusiness solutions to business, healthcare, government and residential markets.


Assisted California Managed Service Provider with its customer contracts. The Managed Service Provider services computers, servers and computer networking equipment. Reviewed their Microsoft Service Provider License Agreement (SPLA), Service Provider Use Rights, Product Terms, Rental Rights, Hosting Virtual Desktop to determine use cases. Drafted and revised SPLA Use Case Chart, Cloud Service Agreement with SPLA language, Hardware as a Service – Service Attachment, SPLA Policy and Procedures document.


Represented a Texas Managed Service Provider in revising its customer contracts. The Managed Service Provider provides IT consulting, managed print, cloud solutions, managed backup and disaster recovery, and procurement. Drafted and revised their Master Services Agreement, Managed Service Attachments, Project Services Attachment, Pricing Addendum, Employment Agreement, Independent Contractor Agreement, Gramm-Leach-Bliley Act Agreement (GLBA), Business Associate Agreement (HIPAA), and Subcontractor Business Associate Agreement (HIPAA).


Represented Texas bank negotiatingan Addendum to the Software License and Limited Hardware Warranty Agreement with Checkpoint, Ltd., a cybersecurity software and hardware company that protects against hackers, including network security, endpoint security, mobile security, data security and security management. Negotiated better terms for Limitation of Liability, Warranty, Indemnification, Insurance and other risk transfer terms.


Represented a Florida Managed Service Provider in connection with its customer contract with a law firm client. The Managed Service Provider provides IT consulting, business continuity planning, managed services, voice over IP (VoIP), virtualization, e-mail/spam protection, hosted solutions, application and database development, mac support, wireless networking, and security. Reviewed and revised customer’s changes to their Master Services Agreement, Managed Service Attachment, and Pricing and Support Addendum.


Assisted Canadian Managed Service Provider with its customer contracts. The Managed Service Provider provides IT Services, Cloud Services, Disaster Recovery, and Professional Services. Drafted and revised their Master Service Agreement, Managed Service Attachment, Hosted Infrastructure Services Addendum, Service Rates, and Service Order.


Assisted IT services firm specializing in the set up and maintenance of Cisco networks in the New York area with drafting specific supporting managed services documents including employee and independent contractor agreement, privacy policy, network security plan and incident response plan.


Represented a global supplier of paints, coatings, specialty materials, and fiberglass with its software licensing contracts as it migrated from on support level for on premise perpetual licenses platform to a lower support level for cloud platform. Reviewed and negotiated a Support Switching Amendment with SAP, SE, a German multinational software corporation that makes enterprise software to manage business operations and customer relations. Drafted language into the agreement to alleviate order of precedence issues with prior agreements and amendments.


Assisted Florida Managed Service Provider with its customer contracts. The Managed Service Provider provides IT consulting, threat prevention, data protection, and cloud services. Drafted and revised their Master Services Agreement, Managed Service Attachment, Cloud Service Attachment (including Microsoft Service Provider License Agreement language (SPLA)), Security Services Attachment, Backup and Data Recovery Service Attachment, Pricing and Support Addendum, Gramm-Leach-Bliley Act Agreement (GLBA), and Business Associate Agreement (HIPAA), and Short Form Agreement.


Represented a regional North Carolina Managed Service Provider with their customer contracting. The Managed Service Provider provides IT Services, Cloud Services and Disaster Recovery Planning. Reviewed changes to Master Service Agreement, Managed Service Attachment, and Pricing Addendum.


Drafted several supporting managed services documents for Idaho based IT services firm including employee agreement, independent contract agreement, privacy policy, incident response plan and network security plan.


Assisted an Ohio Managed Service Provider with its customer contracts The Managed Service Provider provides IT Services, Application Management and Development, Systems Integration, and Networking and Infrastructure. Drafted and revised their Master Service Agreement and Cloud Service Attachment to contain language for hardware rentals.


Represented international, diversified, global medical device company in negotiation of Network Security Company’s Master Service Agreement to provide enterprise risk management strategy and information security consulting services. Reviewed and negotiated a Master Service Agreement and several Statements of Work for network vulnerability testing, operation risk assessment, and phishing campaigns, and security awareness programs.


Drafted co-location agreement for IT services firm offering managed services and telecom solutions to small to mid-size businesses.


Represented a large bank in connection with an End User License Agreement with VMWare, Inc., which provides cloud and virtualization software and services. Drafted better terms for Limitation of Liability, Warranty, Insurance and other risk transfer terms. Drafted Gramm-Leach-Bliley Act language into the agreement for bank regulatory compliance.


Assisted New Jersey Managed Service Provider with its customer contracts The Managed Service Provider provides clouding computing, customer relationship management solutions (CRM), IT network outsourcing services and support, hosted and on-premise business Voice over IP (VoIP), and managed back up and disaster recovery. Drafted and revised their Master Service Agreement, Pricing Addendum, Cloud Service Attachment, and CRM Managed Service Agreement and Proposal.


Represented national Managed Cloud Services Provider with drafting Referral Agreement for Referral Partners. Drafted payment structure, qualifying sales descriptions, warranties and disclaimer of warranties, limitation of liability structure, dispute resolution provisions.


Assisted Texas Managed Service Provider with it’s customer contract with a chemical manufacturer. The Managed Service Provider provides customized IT services, data protection, disaster recovery services, cloud computing solutions, virtual desktop services, project management, and network management systems. Reviewed and revised customer’s changes to their Master Service Agreement, Managed Service Attachment, Microsoft Service Provider License Agreement (SPLA) language, Professional and Cloud Service Attachment, and Pricing Addendum.


Assisted IT services firm with drafting master services agreement, service level agreement, state of work for projects and service attachment for hosting.


Assisted Ohio Managed Service Provider with its customer contracts. The Managed Service Provider provides customized IT services, network design and monitoring, backup and disaster recovery, virtual desktop services, project management, break-fix, and emergency response. Drafted and revised their Master Service Agreement, Managed Service Attachment, Pricing Addendum, and Employee and Independent Contractor Agreement.


Represented a Texas Managed Service Provider with it’s Master Services Agreement, Managed Service Attachments, Project Services Attachment, Pricing Addendum, Employment Agreement, Independent Contractor Agreement, Gramm-Leach-Bliley Act Agreement (GLBA), Business Associate Agreement (HIPAA), and Subcontractor Business Associate Agreement (HIPAA).